👤 Patient Guide
Welcome to CareDeal! This guide explains how to use the application
to find home nursing care.
1. Create your account
2. Submit a care request
3. Track your request
4. Mark a request as arranged
5. Cancel a request
6. Frequently asked questions and solutions
7. Contact and support
1. Create Your Account
Objective: Create an account to request home care services.
1
Download the application
- Download CareDeal from the App Store (iPhone) or Google Play (Android)
- Open the application
2
Choose your profile
- On the home screen, select "I'm looking for care" or "Patient"
- [Screenshot: Screen with two buttons - Patient and Caregiver]
3
Enter your phone number
- Select your country (Belgium +32 by default)
- Enter your phone number WITHOUT the leading zero
Example: If your number is 0478 12 34 56, type 478123456
- Press "Next"
- [Screenshot: Phone number entry screen with keypad]
4
Confirm the SMS code
- You will receive an SMS with a 6-digit code
- Enter this code in the application
- Press "Confirm"
- [Screenshot: Code entry screen with 6 boxes]
5
Account created!
- Your account is now active
- You can start using the application
- [Screenshot: Welcome screen]
2. Submit A Care Request
Objective: Create a request to find a home nurse.
1
Start a new request
- On the home screen, press the "+" button or "New request"
- [Screenshot: Home screen with + button]
2
Choose the type of care
- Select the type(s) of care you need:
- Bathing assistance
- Wound care
- Injections
- Bandages
- Insulin therapy
- Infusion therapy
- Press "Next"
- [Screenshot: List of care types with checkboxes]
3
Indicate the frequency
- Indicate how many times per day care is needed
- Press "Next"
- [Screenshot: Frequency selector]
4
Enter the address
- Enter the address where care will be provided
- Verify on the map that the location is correct
- Press "Next"
- [Screenshot: Address field + map]
5
Patient information
- Enter the information of the person who will receive care:
- First name (required)
- Last name (required)
- Date of birth (required)
- Email (optional)
- Select the language(s) spoken by the patient
- Press "Next"
- [Screenshot: Form with patient fields]
6
Contact person
- Indicate who is making this request:
- "Myself" if you are the patient
- "Family" if you are a family member of the patient
- "Friend" if you are a friend of the patient
- "Professional" if you are a social worker, caregiver, etc.
- Press "Next"
- [Screenshot: 4 contact type options]
7
Patient phone number (if necessary)
- If you are not the patient, you can add their phone number
- This number will allow nurses to contact them directly
- [Screenshot: Optional phone number field]
8
Review and confirm
- Review all information
- If everything is correct, press "Confirm"
- [Screenshot: Request summary]
9
Request submitted!
- Your request has been created
- A message tells you how many nurses are available in your area
- Nurses will now be able to see your request and contact you
- [Screenshot: Success screen]
3. Track Your Request
Objective: See the status of your care request.
HOW TO:
- On the home screen, you see your current requests
- Press a request to see the details
Possible Statuses
[In progress] - Your request is active
- Nurses can see it
- Wait for a nurse to contact you
[Arranged] - Care is organized
- A nurse has been found
- Care is scheduled
[Cancelled] - The request has been cancelled
- You or the system cancelled the request
[Completed] - Care is finished
- The care has been completed
4. Mark A Request As Arranged
Objective: Indicate that you have found a nurse.
When To Do This
- When a nurse has contacted you and agreed to take care of you
- Or when you have found a solution by other means
HOW TO:
1. Open your current request
2. Press "Mark as arranged" or similar icon
3. Confirm your choice
4. The request changes to "Arranged" status
Why It'S Important
- This frees up the request for other patients
- Nurses will no longer contact you about this request
- You keep a history of your arranged requests
5. Cancel A Request
Objective: Cancel a care request you no longer need.
When To Do This
- You no longer need the care
- You made an error in the request
- Circumstances have changed
HOW TO:
1. Open your current request
2. Press "Cancel request" or trash icon
3. Confirm the cancellation
4. The request is deleted (no longer visible to nurses)
WARNING: Cancellation is permanent. If you still need care, you will need to create a new request.
6. Frequently Asked Questions And Solutions
I'm not receiving the SMS code
Solution:
- Verify that you entered the correct number
- Wait a few minutes (the SMS may take time)
- Press "Resend code"
- Check that your phone is not in airplane mode
- Make sure you have network coverage
The message says "account already exists"
Solution:
- You already have an account with this number
- Press "Log in" to access your existing account
The address is not found
Solution:
- Check the spelling of the address
- Add the postal code and city
- Try a more general address (street name + city)
No nurse is contacting me
Solution:
- Check that your request is in "In progress" status
- Your geographic area may have few available nurses
- Make sure your phone number is correct
- Be patient - nurses regularly check new requests
I want to modify my request
Solution:
- It is not possible to modify an existing request
- Cancel the current request
- Create a new request with the correct information
The application is not working
Solution:
- Check your internet connection
- Close and reopen the application
- Update the application from the store
- Restart your phone
- If the problem persists, contact support
7. Contact And Support
If you have questions or encounter problems:
- Email: [To be completed]
- Phone: [To be completed]
- Website: [To be completed]