📋 UC03: Social Worker Account

Use Case Uc03 Use By A Social Worker

USE CASE NAME: CareDeal Use by a Social Worker

PRIMARY ACTOR: Social worker or other social sector professional

Business Objective

Allow a social sector professional to use CareDeal to

create care requests on behalf of patients they support.

The CareDeal application does NOT have a specific "Social Worker" role.

Social workers must create an account of type:

**PATIENT**: to create care requests for their beneficiaries
**NURSE**: if they are also healthcare professionals (with INAMI)

RECOMMENDATION: For most social workers, the PATIENT account

is most suitable as it allows creating care requests quickly.

OPTION A: PATIENT ACCOUNT (RECOMMENDED)

This option is recommended for social workers who wish to

create care requests for their beneficiaries.

PROCESS:

1. Create a Patient account (see UC01)

2. When creating a care request:

Enter the beneficiary's (patient's) information
Select "Professional" as contact person type
The social worker's phone number will be used as contact

Advantages

Simple and quick registration process (SMS verification only)
Immediate account activation
Can create multiple requests for different beneficiaries
Is contacted directly by nurses
Can coordinate care with patients

For More Details

See UC01: Patient Account Creation
See UC05: Care Request by a Social Worker

Option B Nurse Account

This option is reserved for social workers who are ALSO

healthcare professionals (nurses) with an INAMI number.

PROCESS:

1. Create a Caregiver account (see UC02)

2. Provide INAMI number and required documents

3. Wait for account validation by the care-support team (24h to 48h)

Advantages

Access to caregiver features
Can see care requests in their area
Can respond to other patients' requests

Disadvantages

Longer registration process
Requires a valid INAMI number
24h to 48h validation delay

WARNING: If a nurse creates a care request, they will NOT be able to see it in their "available requests" interface as they are the creator. They therefore cannot mark it as "arranged" from their caregiver interface. The request remains visible to OTHER nurses in the area.

The nurse cannot see their own requests in the caregiver interface

Detailed Scenario Patient Account

Start Registration

The social worker launches the application
They select the "Patient" role (or "I'm looking for care")

Phone Verification

They enter their professional phone number
They receive and enter the SMS verification code (6 digits)

Active Account

The account is created immediately
The social worker can start creating requests

Creating Requests (for each beneficiary)

Create a new request
Enter patient information (name, address, care...)
Select "Professional" as contact type
Their number will be used as primary contact
Optionally, add the patient's number

1. Phone Number

The social worker's number is the primary contact
Nurses will call them first
The patient's number can be added as a complement

2. Multiple Beneficiaries

One request = one beneficiary
The social worker can create as many requests as needed
All requests are visible in their "In progress" tab

3. Request Tracking

They can see the status of each request
They can mark a request as "arranged" when a solution is found
They can cancel a request if necessary

4. Identification As Professional

The "Professional" contact type lets nurses know

they are dealing with an intermediary and not the patient directly

Contact person type:

lib/core/domain/entities/contact_person_type.dart

enum ContactPersonType { patient, friend, family, professional }

Contact type selection screen:

lib/modules/carerequest/presentation/screens/contact_person_screen.dart